![]() ![]() Open the My Documents / My Digital Editions directory - click on the "Restore" folder - open the TASK folder and remove any "outstanding' tasks The error message that you are receiving goes along with a couple of issues that can occur - We've seen this one and were able to recreate it on a compuiter - troubleshoot it and repair the issueġ) Usually when you receive this error message you can check the following items: ![]() This means that the bug would be a one-time-inconvenience with our workaround, rather than continuously causing issues.I responded to another post regarding this error message earlier - thought I would post this to yours as well - maybe it might help Since the workaround ensured that the enterprise version would be installed instead, the workaround only had to be applied once, after which the bug would no longer appear. The drawback of this workaround is the loss of settings, but a clean install has always been completely dependent on the uninstaller of the product, so this was inevitable. We, therefore, implemented the clean install workaround, which allows the package to uninstall previous versions of Adobe Reader, and then install the enterprise version, which is what Adobe recommends: The consumer version installer of Adobe Reader is not compatible with the enterprise version installer, and the two were unable to interact with each other without resulting in an error code of 1638. In order to make our package as resilient, error-free, easy-to-use and configurable as possible, as well as complying with Adobe's best-practice, we have included the enterprise (.msi) installer. The enterprise version allows for multiple configurations prior to deployment, and also supports the Adobe Customization Wizard tool. It is possible to update the enterprise version through the ARM service, but some enterprises report errors installing it. is meant to be updated through incremental updates (.msp packages) deployed through whichever tool the enterprise uses for deploying updates (WSUS/SCCM/etc.). msi installed version, which is intended for enterprises: does not allow for configuration prior to installation. It is possible to update the consumer version through incremental updates (.msp packages) but errors might occur. is meant to be updated through the Adobe Update Service known as ARM. exe installed version, which is intended for consumers: The enterprise version will refer to the. In this solution, we will refer to them as the consumer version and the enterprise version. Error 1638 in windowsupdate.log and in secuniapackage.logĪdobe Reader comes in two versions.The update package loops in Windows Update. ![]()
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